Curse

Bowman Artemis · May 08, 2006, 08:20 AM // 08:20

Hmm, must be your EBs only, since my EB in Australia had CEs and SEs shipped a couple of days after release. I managed to snag one without a preorder.

P.S. Not meaning to rub it in anyone's face, just letting you know.

EDIT: Heh, to Gaile, GWG and everyone else, I have the utmost sympathy, however I find it kinda ironic that us Aussies were told our CEs would be late, yet we get them before you?

I understand how you're feeling though, I felt the same way when we were told ours would be shipped last.

Tristan Taylor · May 08, 2006, 09:51 AM // 09:51

Not sure if this goes on the up-side or the down-side. I reserved a copy of the CE at my local GameStop and was told right up until the 28th that it would be in, called by the auto-call service, and told by store personel. I went there on the 28th, after having been told the previous day they had them and found they hadn't gotten them. When I asked the manager he said "The Company" refering to NCSoft, screwed up. I inquired as to what he ment by that, when from what I had been told by in-store personel it (the CE)was there, and he started repeating something about having ?market-share?, not sure what that ment. After that everything I said about the CE was wrong, and everything he said was 100% right(he's quite pushy). Only my friend calling me to say the movie was over kept the argument from going any further. At this point I decided I'm not shopping there anymore.

Then on the 4th I got a call from the auto-call service saying my CE would be in, and about 30 minutes after I got a call from the manager saying that the store got, "Only one copy", and they were holding it for me. Well, I went in and got it, then when I stopped at Best Buy they had about 6 CE's just sitting there.

I think I'll just stick to ordering items online from now on, don't have, nor want, to deal with that manager again.

EDIT: This is the guy that when I went to reserve the CE told me there wasn't one, when I said there was and that it was talked about in the game by Gaile(I explained who she is) he said she was wrong, cause his store knew nothing of the CE.

Kamatsu · May 08, 2006, 09:59 AM // 09:59

I'm in the same boat as Bowman Artemis. I personally have no problems with my local EB store and they way they dealt with faction's, my pre-order or the whole CE issue.

I pre-ordered fine and was told that there was a pre-order box by the person serving me without me having to ask. Unfortunately they didn't have any in stock but their other store still some in stock so they put aside a copy for me there. No drama's yet. I get a call from them on the 27th informing me there had been a delay in the shipment of the CE's and they were expecting to get them on the 5th ... bah! But hey, they did call and notify me... so I wait and get a call early on the 5th to tell me my CE had come in and they would hold it for me till i could get in.

Not to rub it into anyone's faces.. but it seems some stores/branch's/region's have worse service than other's. I've never had any problems with my local EB store.. they have always gone out of their way to provide good customer service - and no, I don't know them and nor do I pay them bribes

Lonesamurai · May 08, 2006, 10:12 AM // 10:12

Quote:

Originally Posted by Batou of Nine

The Grace Period is truely over?!?! Crap!! What does this mean exactly? I read a post a little while back that Anet would not delete already created characters, but since the official Grace Period is over, what DOES it mean?

Hope this helps

Quote:

Originally Posted by GuildWars.Com 1 May 2006

Ten-Day Grace Period Explained 1 May 2006 The grace period mentioned in an earlier news post will end at 11:59 p.m. PDT on May 8. During the 10-day grace period, if you have a Prophecies account and have added a Factions pre-order key, you can create a 5th or 6th character. After the 10-day grace period, if you have not added a Factions (retail) key to your account, you will not be able to create a 5th or 6th character. We will not delete your new characters, items, or skill unlocks after the 10-day grace period. However, you will need to add a Factions (retail) key to your account in order to play with any Canthan characters after the end of the Extended Head Start Event.

Hope that helps at all to all of you guys, I do know that every UK guildie that ordered the CE now has it tho

Quote:

Originally Posted by Batou of Nine

EDIT:: Wow. i feel honored that Gaile posted in my thread! Cheers Gaile! Heres to you getting your copy!

Yeah its nice when Gaile posts, it leaves you all tingly heehee /Fanboy Alert

Siren · May 08, 2006, 04:09 PM // 16:09

Quote:

Originally Posted by EndoftheSyringe

And it's not easy to just "order online" once you've already paid for the game in the store... I'm pretty sure they won't give me my $75 back since I got the pre-order items.

The trick is to plan ahead. Rarely, if ever, do I go in-store to pre-order anything anymore, except when my best friend talks me into reserving Halo 2 or Destroy All Humans! when I visit him at work. lol

The internet is a fabulous tool. People should learn how to use it before they go footing it around to pre-order in-person. I'm not trying to sound like a dick here, but you know...by ordering/pre-ordering online, you rarely run into the "Yeah, we've got three in-stock now, and our next shipment is coming in a few days" crap.

Doing online transactions from the get-go is the way to go.

Quote:

Originally Posted by Batou

I can see that no one so far has posted positive information regarding Gamestop and GW:Factions CE.

noblepaladin and myself. Then after your post, jmj102 had positive information, and then EndoftheSyringe made the observation that based on the replies in this thread, online ordering seems to go extremely smoothly.

blood4blood · May 08, 2006, 04:11 PM // 16:11

I cancelled my online pre-order from Best Buy when I found out they weren't actually going to ship the pre-order, just the regular game. Then my wife found two Factions pre-orders at a Gamestop in town and bought both, and we asked for the CE. I called GS several times last week, was told CE would be in the 4th or the 5th. It didn't arrive the 4th. On the 5th I was told it would be in, but they store hadn't received it's shipment from UPS. I stopped by after work...supposedly the UPS shipment never came. I was there Saturday the 6th...CE still had not arrived, they said they'd call when it did. It's Monday the 8th, I hope to hear from them today, but so far, still no word on the CE. The store manager did tell me Saturday that if I find the CE anywhere else they won't hold me to buying it from Gamestop, at least. Checked around a bit, and I couldn't find any other stores that have the CE either.

All in all, I don't blame Gamestop - they were told the CE would be shipped on the 4th and arrive on the 4th or the 5th, and it didn't happen. Regardless of where the direct fault lies (whether it's shipper, supplier, distributor, which ever link in the chain is broken), it's ultimately Anet's responsibility to supply accurate information regarding shipping dates and supplies, and ultimately Anet is to blame for this whole fiasco IMHO.

P.S. I'm also p.o.'d @ Anet b/c the grace period did not work on our two accounts that have Prophecies (full game) + Factions pre-order keys - neither account has been able to access any Factions characters or content since Sunday, April 30th, despite the supposed 10-day grace period.

Loviatar · May 08, 2006, 04:26 PM // 16:26

Quote:

Originally Posted by Batou of Nine

Without hesitation, the man tells me that NCSoft had changed their minds about releasing the extension code to CE purchasers, and that he could not help me!!

.Talk about an ill-imformed retailer. They have no business announcing nationwide release dates, it should have been announced as per regional updates/announcements.

NCSoft no doubt chose to do this to try and net as much profit as possible on the regular editions before releasing the CE. !

it wasnt gamestops fault NCSoft changed their minds

they have no other choice than to announce what NCSoft tells them as to when it will be out.

bull on the last as they didnt need all the heat for the delay.

MY NET EXPERIENCE WITH GAMESTOP IS POSITIVE NOTE I SAID POSITIVE.

NOTIFIED OF DELAY

NOTIFIED OF BONUS T SHIRT

IS ON THE UPS TRUCK FOR DELIVERY AT ABOUT 3:00 PM TODAY.

ACCORDING TO THE TRACKING NUMBER.

Batou of Nine · May 08, 2006, 05:22 PM // 17:22

Woh woh. calm down with the caps man!

Ok granted, many who have ordered online from Gamestop/Eb are getting descent shipment times and treatment. So i guess it remains that in store, they remain ill-informed and ill-equipped to handle pre-order releases. Btw, Loviatar, it isnt directly their fault, i was explaining that i was mad because only one employee out of about 10 i talked to actually knew the delay information on the CE. Meaning, again, this company is ill-informed and does not pass on information, internally, very well.

Eviance · May 08, 2006, 05:29 PM // 17:29

We here in the Meep household feel your pain as well but not to its fullest. EBGames said it would have ours on the 5th - then they said the shipment was delayed but would be there Saturday... Saturday - Shipment hasn't arrived and it won't be here till Monday....

So Redly called around and Best Buy who at the beggining when we wanted to preorder said they would NEVER have it!
They had it and enough copies for my husband, my brother got two, and one for myself!

Weird how the stores that claimed they would never have it, had more than enough >_< But they were in the back so you actually have to ask for them!

Good Luck guys, we are routing for ya!

EDIT: I read that one of you said they likely won't give you your money back since you got the preorder items? We got all of our money back on it - the preorder is meant as a reserve and the $5-$10 you spend on the preorder is supposed to be taken off your CE edition when it comes in. That preorder just assures them that you really do want that and they aren't holding something that they will have to make a dirrect sell from their shelf.

When we went to get our money back, we got it ALL including the $5 for each CE Pre order... A lot of places are still selling the preorder seperate from the whole thing.... I saw it at Best Buy for $10 and was like wtf!?!?

So you SHOULD be able to get all of your money back - if not raise some ubber hell! (My family got all their money back.) My guildie found out that he paid for a preorder he never got (3 of them), because they said they only ever got 2 in stock and that was EBgames soo *shrugs*

Loviatar · May 08, 2006, 05:31 PM // 17:31

Quote:

Originally Posted by Batou of Nine

, this company is ill-informed and does not pass on information, internally, very well.

you need to call the 800 CS number instead of the store.

i had all accurate information in less then 3 minutes (with an apology for circumstances beyond their control)

vinegrower · May 08, 2006, 05:53 PM // 17:53

Quote:

Originally Posted by Gaile Gray

Sorry to hear this, guys!

We're still waiting for ours, too. *taps fingers*

that sucks. I went to the Best Buy in Lynnwood on saturday and asked if they had any by chance, the guy said, "we got 5 in the wherehouse, but I dont' think it has been released yet." I told him that it was released on friday, he runs off to check on it, comes back with a beautiful CE box for me. Wen't home and cancelled my CompUSA pre-order since they didn't even know when it would ship.

rollntider · May 08, 2006, 06:07 PM // 18:07

Quote:

Originally Posted by blood4blood

P.S. I'm also p.o.'d @ Anet b/c the grace period did not work on our two accounts that have Prophecies (full game) + Factions pre-order keys - neither account has been able to access any Factions characters or content since Sunday, April 30th, despite the supposed 10-day grace period.

Quote:

Originally Posted by GuildWars.Com 1 May 2006

Ten-Day Grace Period Explained 1 May 2006 The grace period mentioned in an earlier news post will end at 11:59 p.m. PDT on May 8. During the 10-day grace period, if you have a Prophecies account and have added a Factions pre-order key, you can create a 5th or 6th character. After the 10-day grace period, if you have not added a Factions (retail) key to your account, you will not be able to create a 5th or 6th character. We will not delete your new characters, items, or skill unlocks after the 10-day grace period. However, you will need to add a Factions (retail) key to your account in order to play with any Canthan characters after the end of the Extended Head Start Event.

You did something wrong, becasue I had access to create a character, not play a character while i waited on my CE to come in. If I am not mistaken April 30th is when the preview ended play if you did not have a factions key. Sounds like you had access, you were locked out. The grace period was only for creating characters in the 2 extra slots. If all 6 slots were full, then you could not create nor play any factions content. If you played until the 30th you got what was promised.

clarianaeneas · May 08, 2006, 06:26 PM // 18:26

Quote:

Originally Posted by Batou of Nine

i hate you clarianaeneas. I hate you with a passion. I pre-ordered the CE long long long ago. I was promised it on a specific date. the very day you got yours. Firday, May 5, 2006. i hate you.

They promised it to me 3 serperate times before may 5, and called me the day before may 5 to tell me it was on its way. it is 2 days later i dont have it. i hate Gamestop/Eb. Here is my rant...

http://www.guildwarsguru.com/forum/s....php?t=3028344

(ARGGH!!!!)

EDIT:: I also hate you Kool Pajamas. And you Redly. (and anyone else i read has their CE in hand. GRRrrrrr)

Why thank you. I hope you won't be surprised when I say I could care less what you think, because I have a CE and you don't nanaa nanaa nanaaa :P haha!!

J/P hope you all get your CE's soon

p.s. I preordered mine in March, so it's not like I walked in and magically found a CE. There was only one CE, the one I preordered, and I called ahead to make sure they held on to it till I got there.

*waits for mini-dragon*

boxterduke · May 08, 2006, 06:37 PM // 18:37

Anyone?
People that I know in the US got it on Friday but nothing here still.
I called EB and they told me to check with them later on after they get their shipment but no one knows if its today, tomorrow or when.......

SScorpio · May 08, 2006, 06:41 PM // 18:41

Before you respond to this thread, it is not about ArenaNET nor NCSoft hating different countries, etc. Please only post constructive comments.

Like many others I preordered the CE from my local EB in the US. SE Michigan to be exact. The delays happened and none of the stores in my area received any stock on 5/5. I was lucky in finding a Best Buy that had two copies out on the shelves on 5/6. I purchased one and left the other for some other lucky soul to find.

Here is where the conspiracy starts. The CE's contents were all for the UK's CE. The copy was purchased at a Best Buy in the US. The box has the normal T(een) ESRP and a US product code of GWP-US-EN-XXX.

In the box everything has a UK rating of 12+, the mini-DVD case has a GWP-UK-EN-XXX product code, and a listing of EU.GuildWars.com URL on the back of the case. The actual game disks have are copywritten for NCSoft Europe.

The game installed without issue, and the key worked; however, I don't see what people mean when they talk about a cloth ritialist nor the collectable activation card. I have a clothy sticker for an assassian and the activation code was printed on the same paper you had to rip the edges off of just like the SE.

Has anyone else gotten there CE in America in received something like this? It was odd to me that the US didn't receive any CEs on 4/28, and the UK version was released in limited numbers. I could be completely wrong here but it looks like no US ones were created (at least least in my limited sample group of one copy) and that some UK CEs were repackaged and released in the US.

GothKatt · May 08, 2006, 06:51 PM // 18:51

I spole with EB today, They're now saying at the earliest, it'll be tomorow, but more likely, it wont be until the end of the week or sometime next week. Sighs

Does anyone know what the hold up is?

Legeon · May 08, 2006, 06:54 PM // 18:54

Well guys im in the same crap-ass boat as most of you. Here's my story:

First, I pre-order the CE from my local EBgames at my mall on April 7th. This was about the earliest I could have preordered as the CE wasn't even in their systems until about 2 days earlier (I live in Canada).

Anyways, the Monday before factions is released, I call them up because I heard about CE being delayed all over, what do they say?

"Oh, we don't know anything about that. We're not showing any delays."

So I think, awesome, I'm gonna get mine on time...stupid me.

I call them Friday morning - the day of the release. They say,

"We don't have the CE in...We should have it in a week (next friday)". Angry...I was debating whether to scrap the CE and just get the regular version which was $10 off + a T-Shirt...I didn't know about the dragon at the time. But, I kept true and decided to wait for the CE...what's another week right?

Well...on wednesday of next week I call them again...

Eb:"Oh we're not getting it in on Friday...we have a _CONFIRMED_ date for Monday the 8th"

Pissed off yet again, I said fine...I can wait until Monday.

Today I called them...they say:

"I don't know what happened but we don't have them in. I think we might get them tomorrow. I'm sorry blah blah blah"

So now I'm REALLY F(@*%(@%*@(% pissed off. I've been lied to not once, not twice, but THREE times in a row. And how much you want to bet that when I call them tomorrow, they won't have it in.

I'm starting to think the mini dragon pet isn't worth this aggravation.

But here's what I'm doing:

1) Never buying from EBgames again...ever.

2) Never buying anymore CE from Anet/NCsoft. As much as I like you guys, and want to support your games, you really let me down. This is NOT the treatment that people who are shelling out the most money and preordered WEEKS or MONTHS in advance should be getting.

I hear stories of people walking into stores and buying them off the shelves and I feel like punching something. It's so easy for them to get one but so incredibly hard for me. Getting fissure armor in 6 days was easier than getting a CE of factions, and I'm dead serious.

EDIT: and all these people who have the CE seem to have a literacy problem like "OMG I GOT THE CE BUT I HAVE NO DRAGON PET! WTF!!!!1112@!$!$" Another thing to add to the pile of rage :P

GothKatt · May 08, 2006, 06:58 PM // 18:58

I'm getting teh same response from EB. Mark (Chinook Store In calgary) mentioned at earliest, it'll be tomorrow, but chances are it was going to be the end of the week or Next week. I've gone to teh PlayNC Suport and submited a ticket:

Quote:

I was wondering if someone could tell me what's the hold up on the Canadian release of teh Collectors Edition? Seems to be avalible everywhere else but here.

Am still waiting on an answer, but if I get one, I'll post it..

Starsky-sama · May 08, 2006, 07:02 PM // 19:02

Yeegadz!

Is there a delay on the delay...lol

Location: T.O. Canada.

Ive called Ebgames instore. 3 times since release. "should be in by Monday..."

today's monday...no call...

Im a very patient person...this is really testing it....

/Oy.

Update

Good News: Ebgames just called...Im off to get mine now.

felinette · May 08, 2006, 07:03 PM // 19:03

I was in my local EB Games on Saturday and while chatting with one of the guys, asked if they'd received any CE's. I was curious, given all the problems. He said they'd received a couple that quickly sold. So some did make it to Canada (Toronto), though it sounds like the quantity was small, at this store at least.